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For Members > How to File Complaints

For Members - How to File Complaints

Online Grievance Form

If you know you would like to submit a complaint online, you may go directly to the
Online Grievance Form .

How to File a Complaint or Appeal

CenCal Health wants you to have the best possible medical care. We welcome questions, complaints, or suggestions about the care you receive. Your comments help to improve the services we provide to you as our Member.

CenCal Health wants you to have a good relationship with your doctors. Often your doctor and his/her office staff will answer your questions about your health care or medical treatments. If you are not able to solve a problem or concern with your doctor, you may file a complaint with CenCal Health.

If you would like to read about how CenCal Health handles complaints, appeals, expedited appeals, or external and independent medical reviews, click here , otherwise continue with the complaint/appeal process below.

To begin the process, please select the type of health plan.