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For Providers > Provider Tools & Resources

For Providers - Provider Tools & Resources

English-Spanish Managed Care Glossary of Terms - This free glossary developed by LA Care health plan will help providers and members find a shared vocabulary.
Checklist to Ensure Compliance - Tips to assist providers in creating a culturally diverse office environment.
C & L Websites - A list of other websites featuring information on C & L topics.
Better Communication, Better Care: Provider Tools to Care for Diverse Populations - This toolkit from Industry Collaborative Effort (ICE) contains many brief practical tools created by a nationwide team of health care professionals. Topics include diversity, cultural awareness, communication across language barriers, common signs and phrases in multiple languages, health literacy, and a provider self-assessment tool.
Addressing Language Access Issues in Your Practice - Practical examples of how to implement policies in your practice to meet obligations for serving a diverse and limited English population. Information on regulations and resources as well as model office policies and procedures.
The Provider's Guide to Quality & Culture - Online videos of patient/provider interactions and information to improve cultural competency. Includes information on common health problems and common health care beliefs of different ethnic groups as well as information on how to work with interpreters.
Office Guide to Limited English Proficiency (LEP) Patient Care - A resource guide published by the American Medical Association (AMA) for providers and their staff to aid them in outpatient care of patients with limited English proficiency (LEP).
Future Trainings - Health Care Interpreter Program - a 40 hour training for bilingual staff working in a health care setting. This course is offered by Santa Barbara City College Continuing Education. For enrollment information, please call (805) 687-0812, extension 223 or 261.