Community Message to Our Members, Providers and Community Regarding the Thomas Fire in Santa Barbara County

fire effects*Please periodically check our site for any operational changes that may occur due to the fire’s status.

CenCal Health wants to keep our members, providers and community updated with important information and resources relating to the fire spreading in our county, as we have been experiencing unprecedented fire threats from the Thomas Fire. 

General Community Preparedness Information:

FIRE STATUS

Conditions can change quickly so for the most up-to-date information about the status of the fire and evacuations in Santa Barbara County, see the County's Thomas Fire website.

AIR QUALITY

The County's Air Pollution Control District set out the following recommendations related to the unhealthy air quality throughout the County (see APCD's air quality website.)

CENCAL HEALTH OPERATIONS:

CenCal Health is open for business with normal business hours, 8am to 5pm, Monday through Friday.

Our Member Services line is open for our members at 1-877-814-1861 during business hours listed above.  If you are a member and have been evacuated and need medical services outside of Santa Barbara or San Luis Obispo County, please call our Member Services line above. 

Re: Medication Refills

CenCal Health is aware that patients may have lost their medications in the evacuation, may be separated from their usual site of care and pharmacy or that their pharmacy may be currently closed. We would like to discourage the use of emergency departments solely for the refill of lost medications; reserving the ED use for more critical issues.

Members can call their medical office or a branch of their medical office to have prescriptions redirected to an accessible pharmacy. Early refill of maintenance medications will be rapidly considered for authorization by CenCal Health. Unfortunately, controlled substances may require alternative accommodation by the patient’s PCP- and may require written prescriptions. This does not apply to those individuals who also have a Medicare benefit.

  • Pharmacies can call CenCal Health’s Pharmacy Services at 805-562-1080, Monday through Friday, 8 am to 5 pm for assistance.
  • For non-business hours, pharmacies can call MedImpact (CenCal Health’s Pharmacy Benefit Manager) Customer Service Contact Center at 800-788-2949 24 hours a day, 7 days a week to answer questions and provide emergency early refill overrides.
  • For medications that are carved out to Medi-Cal FFS, please contact Medi-Cal at 800-786-4346

Our Provider Services line is open for our providers at 805-562-1076.

To our PHARMACY PROVIDERS:

This is to notify you that CenCal Health Pharmacy Services is available for any questions pertaining to early refills/emergency supplies requested by CenCal Health members displaced by the Thomas Fire.  We are here to help your pharmacy ensure patients are able to get their medications during this disaster.

  • Please call CenCal Health’s Pharmacy Services at (805) 562-1080, Monday through Friday, 8 am to 5 pm. 
  • MedImpact Customer Service Contact Center at 1-800-788-2949 will continue to be available 24 hours a day, 7 days a week to answer questions and provide emergency early refill overrides.
  • For medications that are carved out to Medi-Cal FFS, please contact Medi-Cal at 800-786-4346

Thank you for all your support, hard work, and efforts in providing exceptional patient care in this difficult time.  

If any of this changes, we will update you on our website. 

TIPS FOR FIRE SAFETY

http://www.redcross.org/get-help/how-to-prepare-for-emergencies/types-of-emergencies/fire

  • Avoid going outdoors, and do not try to clean up ash at this time. Stay indoors, with windows closed and indoor circulation only.  This is especially important for children, and for people with lung and heart conditions.
  • Symptoms related to exposure to smoke and soot include repeated coughing, shortness of breath or difficulty breathing, wheezing, chest tightness or pain, palpitations, headaches, and nausea or unusual fatigue or lightheadedness. Call your doctor if you are experiencing these symptoms and try to leave the area where the air quality is better.
  • Avoid driving when possible and use re-circulate mode to avoid drawing smoky air into the car.
  • Drink plenty of fluids to keep respiratory membranes moist.

NOTIFICATIONS: AwareAndPrepare.org

Please register for emergency notifications with the County’s Aware and Prepare system. When we have Red Flag conditions with high winds, keep your phone with you to receive a phone alarm notifying you of current and potential evacuation orders.

If an evacuation order is issued, follow all orders and directions so that our public safety officials can work to protect us.

POWER OUTAGES

We may experience power outages so have flashlights at the ready. For the status of power outages and maps of affected areas, see Southern California Edison’s Electrical Outages.

ADDITIONAL RESOURCES:

Ready Ventura County – Ventura County’s Disaster Notification Site with the information on the Thomas Fire, fire maps, evacuation zones, and shelters.