Department Contacts We strive to improve the health and well-being of the communities we serve by providing access to high-quality health services, along with education and outreach, for our membership. We want to make healthcare easy for you. Please contact us if you need assistance. Below is a list of our departments for you to access if you have a question or a medical need that we can assist with.
Member Services Member Services tel: (877) 814-1861 fax: (805) 692-1684 Provider Services Provider Services tel: (805) 562-1676 (Santa Barbara County) tel: (805) 541-7095 (San Luis Obispo County) Claims Operations Claims Operations (8:30am-4pm, closed for lunch: 12pm-1pm) tel: (805) 562-1083 email: cencalclaims@cencalhealth.org Health Services Health Services tel: (805) 562-1082 Pharmacy Services Pharmacy Services tel: (805) 562-1080 Fraud Reporting Fraud Reporting tel: (866) 775-3944 (Toll-free Compliance Hotline) Callers may identify themselves or remain anonymous. mail: Attn: Fraud Investigations-Compliance Coordinator 4050 Calle Real, Santa Barbara, CA 93110 Quality Measurement & Improvement Quality Measurement & Improvement Breathe/Diabetes SMART: tel: (805) 617-1997 fax: (805) 681-3397 email: qualityimprovement@cencalhealth.org HEDIS: tel: (805) 562-1609 fax: (805) 681-3382 Clinical Quality: tel: (805) 562-1637