Dedicated to Helping You
Our Call Center is available to assist you Monday through Friday, 8am to 5pm at our toll-free number: 1-877-814-1861. Or, if you cannot hear or speak well, please call California Relay at 711 or TTY: 1-833-556-2560.
If you are a new member, you may have some questions about who and what is CenCal Health. Member Services staff can help you find and select a doctor from the Provider Listing for Members that also includes specialists, pharmacies and hospitals available to you in your area.
As a CenCal Health member, there are many services and benefits available to you. Our Member Services team can assist you with questions you may have about how your plan works, how to access care after hours and provide you help with scheduling appointments and transportation.
Medi-Cal ensures that children and adults with limited income and resources can receive medical services at little or no cost.
This program includes:
- Families with children
- Foster care children
- Pregnant women
- Childless adults
- Seniors and persons with disabilities
CenCal Health’s Medi-Cal Plan for Santa Barbara and San Luis Obispo Counties is known as “The Health Initiative”. CenCal Health is your Managed Care Health Plan. Since starting in 1983, CenCal Health has created access to high quality health care for its members by contracting with many local doctors, specialists and hospitals in both counties.
As a CenCal Health Member, you are able to choose a Primary Care Doctor that will help coordinate your medical care needs.
Next Steps for New Members
Frequently Asked Questions
How Your Health Plan Works
“I greatly appreciate and thank CenCal Health’s Member Services Department and especially one of their Member Service Representatives, Lizette. Every time I call, Lizette goes above and beyond in helping coordinate with my son’s other healthcare coverage so we can afford his Leukemia medication. Thank you for the very best customer service.”
-Ms. Rojas, Santa Barbara County
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