Take the Next Steps

providercontact2You are joining a large network of providers and hospitals. Our goal is to help you give our patients the highest quality, safest and most cost-efficient care.

All new CenCal Health providers are required to complete a new provider orientation.  These trainings provide information on CenCal Health benefits and services, as well as important processes and procedures necessary to conduct business with CenCal Health.  We require all newly contracted Provider Groups and Rendering Physicians to review these details and sign the New Provider Training Attestation Form after reading the New Provider Operations Guide Packet, and viewing our New Provider Orientation videos below.

New Provider Training Resources:

Please reference your appropriate section below to access training materials that support providers in caring for our members.

New Primary Care Provider (PCP) Orientation

Thank you for contracting with CenCal Health, and for being part of our amazing provider network.  Click here to watch our New Primary Care Provider (PCP) Orientation Video (printable slides).

For more resources, click the topics below: 

Authorizations

Behavioral Health Treatment (ABA) & Mental Health Treatment

Bulletin Newsletters

Cultural & Linguistic and Cultural Competency & Health Literacy

Claims

Eligibility

Facility Site Review

Provider Portal

Provider Directory

Provider Manual

Provider Grievance Process

Quality of Care Incentive Program (QCIP)

Please contact your Provider Services Representative at (805) 562-1676 or email psrgroup@cencalhealth.org to schedule a 1:1 training if you have additional questions or concerns.

New Non-PCP Provider Orientation

Thank you for contracting with CenCal Health, and for being part of our amazing provider network.  Click here to watch our New Specialist Provider Orientation Video (printable slides).

For more resources, click the topics below:  

Authorizations

Behavioral Health Treatment (ABA) & Mental Health Treatment

Bulletin Newsletters

Cultural & Linguistic and Cultural Competency & Health Literacy

Claims

Eligibility

Provider Portal

Provider Directory

Provider Manual

Provider Grievance Process

Please contact your Provider Services Representative at (805) 562-1676 or email psrgroup@cencalhealth.org to schedule a 1:1 training if you have additional questions or concerns.

New Mental Health & Behavioral Health (ABA) Provider Orientation

Thank you for contracting with CenCal Health, and for being part of our amazing provider network.  On January 2022, CenCal Health carved-in the Behavioral Health and Mental Health benefit.  Click here to watch our New Behavioral Health Treatment Provider & Mental Health Provider Orientation Video (printable slides

For more resources, click the topics below:

Authorizations

Behavioral Health Treatment (ABA) & Mental Health Treatment

Bulletin Newsletters

Cultural & Linguistic and Cultural Competency & Health Literacy

Claims

Eligibility

Provider Portal

Provider Directory

Provider Manual

Provider Grievance Process

Please contact your Provider Services Representative at (805) 562-1676 or email psrgroup@cencalhealth.org to schedule a 1:1 training if you have additional questions or concerns.

Provider Training & Resources

We work together with our partners to help providers understand CenCal Health policies and procedures. We coordinate ongoing training webinars, and created a training library on topics to support our contracted providers and their staff on a variety of subjects designed to enhance the quality of care and services our members receive.

Topics include updated guidelines, policies, new programs and instruction on using our web tools which is designed to save you time and allow you to focus on running your practice and taking care of patients.  Click here for more resources to these upcoming events and our recording library.