Website Accessibility Statement
CenCal Health is committed to ensuring that our website is accessible to all visitors, including individuals with disabilities. Our goal is to provide an inclusive digital experience that meets or exceeds accessibility standards.
We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 and comply with the revised Section 508 Standards of the Rehabilitation Act, in alignment with the Americans with Disabilities Act (ADA).
As part of our development process and ongoing website maintenance, we utilize accessibility testing tools and assistive technologies.
If you encounter any accessibility barriers on our website or have suggestions for improvement, please contact us at Communications@cencalhealth.org. When reaching out, please include the web page URL, a brief description of the issue, and your contact information.
Non-Discrimination and Language Assistance
CenCal Health complies with applicable federal civil rights laws and does not discriminate based on race, color, national origin, age, disability, or sex. We provide free aids and services to individuals with disabilities and those with limited English proficiency, including:
- Qualified sign language interpreters
- Information in alternative formats (large print, audio, accessible electronic formats, and other formats)
- Free language assistance services, including qualified interpreters and translated materials
If you believe that CenCal Health has failed to provide these services or has discriminated in another way, you can file a grievance with:
CenCal Health Member Services
4050 Calle Real, Santa Barbara, CA 93110
Phone Number: (877) 814-1861
You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, through their Complaint Portal, by mail, or by phone:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
Phone: 1-800-368-1019 | TDD: 800-537-7697
Complaint Forms