URGENT: Do not lose your coverage

Report changes to Medi-Cal

Once a year, Medi-Cal sends out a Redetermination package for you to complete. The redetermination package tells Medi-Cal if you still qualify. During the COVID-19 pandemic, Medi-Cal stopped the Redetermination process. Soon, Redetermination will start again.

If you do not complete your Redetermination package when you receive it, you will lose your Medi-Cal coverage. How can you prevent this?

Make sure you tell Medi-Cal if you move.

Did you move in the last two years? Do you get your mail somewhere else? Let the Department of Social Services (DSS) know.

Medi-Cal members must report a change of address as soon as possible to DSS. Updating your contact information (like your mailing address, phone number and email) is very important so that you can continue receiving notices about Medi-Cal.

What other changes should you report?

Other life changes must also be reported. This includes changes to your income, disability status and family size.

If you are unsure about a certain change, contact DSS. They can help.

Why do I have to do this now?

During the COVID-19 pandemic, people with Medi-Cal were able to keep their coverage regardless of any life changes.

Later this summer, DSS will determine if you are still eligible for Medi-Cal. Make sure you report any changes now; it may help you keep Medi-Cal coverage.

How to report changes

You should report changes to your local county’s Department of Social Services office. You can do it in person, by phone, fax or online.

Some changes can be submitted by email. To report changes or for more information, contact one of the offices listed below.

Santa Barbara County offices:


1100 W. Laurel Ave Lompoc, CA 93436

Phone: (805) 737-7080

Fax: (805) 737-6047

Santa Barbara

234 Camino Del Remedio, Santa Barbara, CA 93110

Phone: (805) 681-4401

Fax: (805) 681-4402

Santa Maria

2125 S. Centerpointe Parkway, Santa Maria, CA 93455

Phone: (805) 346-7135

Fax: (805) 346-7196

Santa Maria

1444 S. Broadway, Santa Maria, CA 93454

Phone: (805) 614-1300

Fax: (805) 614-1529

  • If you live in Santa Barbara County, you can also call the Santa Barbara County Department of Social Services at
  • (844) 289-4682, or go online to secure.countyofsb.org/dss/octopus/en

San Luis Obispo County offices:

Arroyo Grande

1086 East Grand Avenue, Arroyo Grande, CA 93420

Phone: (805) 474-2000

Fax: (805) 474-2134


9415 El Camino Real, Atascadero, CA 93422

Phone: (805) 461-6000

Fax: (805) 461-6036

Morro Bay

600 Quintana Road, Morro Bay, CA 93442

Phone: (805) 772-6405

Fax: (805) 772-6409


681 West Tefft Street Suite 1, Nipomo, CA 93444

Phone: (805) 931-1800

Fax: (805) 931-1804

Paso Robles

406 Spring Street, Paso Robles, CA 93446

Phone: (805) 237-3110

Fax: (805) 237-3115

San Luis Obispo

3433 South Higuera, San Luis Obispo, CA 93401

Phone: (805) 781-1600

Fax: (805) 781-1361


  • CoveredCA.com
  • MyBenefitsCalWin.org
  • BenefitsCal.com