Enhanced Care Management
Enhanced Care Management (ECM) is a benefit for CenCal Health members with complex needs. ECM provides extra services to help members get the care they need to stay healthy and at no cost. ECM coordinates a member’s care from different doctors.
Service Areas
Outreach and Engagement
We connect with members to understand their needs, build trust, and help them access the right services.
Comprehensive Assessment and Care Management Plan
Each member receives a personalized assessment and care plan designed to support their health goals.
Enhanced Care Coordination
We coordinate care across providers, services, and programs to ensure continuity and efficiency.
Health Promotion
Members receive education and support to manage chronic conditions and improve overall well-being.
Comprehensive Transitional Care
We help members transition smoothly between care settings, reducing the risk of readmissions.
Member and Family Supports
Families are engaged as partners in care, with access to resources and ongoing communication.
Coordination of and Referral to Community and Social Support Services
We connect members with housing, food, transportation, and other essential community resources.
ECM Forms
ECM Adult Referral Form
ECM Child/Youth Referral Form
ECM Authorization Information and Checklist (Form A)
ECM Exclusionary Screening Checklist (Form B)
ECM Adult Comprehensive Assessment English/Spanish (Form C)
ECM Adult Comprehensive Assessment - English (Form C)
ECM Care Management Plan (CMP) (Form D)
ECM Care Management Plan- English/Spanish (Form D)
ECM Discontinuation of Services Request (Form E)
ECM Data Sharing Quick Reference Guide (Form G)
ECM Pediatric Comprehensive Assessment - English/Spanish (Form H)
ECM Pediatric Comprehensive Assessment- English (Form H)
ECM Quick Reference Guides
DHCS Information
ECM Policy Guide (August 2024)
ECM Population of Focus Spotlight – Homelessness (January 2024)
ECM for Children and Youth Populations of Focus Spotlight (November 2023)
ECM Birth Equity POF FAQs (Updated February 2024)
ECM Member Toolkit
ECM Outreach Toolkit
ECM Provider Toolkit