Provider Training & Resources

provider trainingWe work together with our partners to help providers understand CenCal Health policies and procedures. These trainings are focused on supporting provider staff on a variety of subjects designed to enhance the quality of care and services our members receive.

Topics include updated guidelines, policies, new programs and instruction on using our web tools which is designed to save you time and allow you to focus on running your practice and taking care of patients.

Please email providerevents@cencalhealth.org or contact the Provider Services Department at (805) 562-1676 for questions, or additional training opportunities on topics that you would like presented.

CenCal Health Training Events

CenCal Health conducts a variety of educational Provider Training courses on a variety of subjects for all provider types.  In person seminars are held throughout both Santa Barbara and San Luis Obispo Counties, and webinars are available online. These educational events focus on supporting provider staff on a variety of subjects designed to enhance the quality of care and services our members receive.

Upcoming Learning & Development Events:

Member Video Remote Interpreting Service Training - RSVP Here

Description: CenCal Health believes in the importance of providing services in the language of choice for our membership. We recognize the importance of clear communication with your patients and we are committed to assisting you through telephonic, and our new video remote interpreting service options with our Certified Language Interpreter (CLI) operator.  You can learn more about this new interpreter option, and how to access it at our upcoming webinar on March 17th 

Improving Blood Pressure Screening & Treatment  - RSVP Here

Description: CenCal Health has partnered with the American Heart Association to provide an informative web based training series regarding blood pressure monitoring. This training program will cover a practical, evidence-based approach to improving blood pressure control for your patients by focusing equally on three critical areas: Measuring Accurately, Acting Rapidly, and Partnering with Patients also known as MAP. Each webinar will be from 10:30am - 11:30am.
CenCal Health will be hosting three (3) webinars:
  • First course will focus on “Measuring Accurately” on Tuesday March 24th
  • Second course will focus on "Acting Rapidly" on March 31st
  • Third course will focus on "Partnering with Patients" on April 7th  

Provider Basic Training - RSVP Here

Description: CenCal Health will be hosting quarterly Basic Training Webinars throughout the year.  This training is designed to enhance your staffs knowledge of processes when seeing our CenCal Health members!  The information provided, is perfect for all new providers and/or new office staff that would benefit from an overview of CenCal Health’s history, learning more about eligibility, who manages authorizations, and much more.  Our first training will take place on April 9th from 10:30am – 11:30am.

CenCal Health Authorization Training - RSVP Here

Description: CenCal Health will be hosting quarterly Authorization Training webinars throughout the year.  It is important for providers to understand the difference between Referral Authorization Forms (RAF), Treatment Authorization Requests (TAR) and other types of authorizations that may be required.  During this webinar, we will provide you with information on how to manage these authorizations and how to obtain each one so your claims are paid.  Join us for our first training on April 28th from 10:30am – 11:30am.

Prop 56: Behavioral Health Integration & Adverse Childhood Experiences (ACEs) Services Webinar - Recorded Video

Presentation Slides

Past Training Description: CenCal Health provided an overview of the Behavioral Health Integration (BHI) program, and how CenCal Health can partner with you & Adverse Childhood Experiences (ACEs). We presented details on the application requirements for the BHI incentive, application review timeline & scoring tools, next steps for those elected to receive Prop 56 funds under the BHI program and reviewed the available ACEs training requirements & Depression Screening reimbursements.
Reference our Behavioral Health section of our website for more details on the Behavioral Health Integration (BHI) program & Adverse Childhood Experiences (ACEs) incentive related to Prop 56. 

Please contact your Provider Services Representatives at (805) 562-1676, and schedule an office visit training if you need additional details on this incentive.


Training Video Library

Our online content library includes a variety of microlearning videos on a wide variety of business topics and materials.  Our goal is to keep your staff knowledgeable and up-to-date to increase their learning goals. Please locate your topic of interest below, and click on the video of your preference. 

Asthma

These training videos cover asthma lung function changes, factors impacting asthma control, medications to prevent & treat asthma attacks, and ways to monitor lung function. CenCal Health also provides tips on how to improve your clinic/providers performance in the Breathe SMART Program, and MUCH MORE!

How to fill out an Asthma Action Plan

Causes & Treatment of Asthma - Training Video Coming Soon!


Claims & Billing

This webinar we will show you how to submit timely and accurate claims.  It also provides additional information on ways to avoid common claim denials, and learn the best way to bill CenCal Health.  Billing staff that bill on a CMS-1500 claim form will benefit from these training videos.  Please reference additional claims training tools and videos here.

Provider Basic Training

This webinar is designed to enhance your staffs knowledge of processes when seeing our CenCal Health members!  The information provided, is perfect for all new providers and/or new office staff that would benefit from an overview of CenCal Health’s history, learning more about eligibility, who manages authorizations, and much more!

CenCal Health Provider Basic Training Overview (Video)

CenCal Health Authorization Overview (Video)

CenCal Health Member Eligibility Overview (Video)

Provider Portal New Screen Enhancements – Live October 14, 2019

Primary Care Provider Physician (PCP) Member Coordination Portal Webinar – Recorded Video

Training Description: During this webinar our speaker provided our contracted Primary Care Physicians (PCP) and PCP Office Staff a tutorial on how to manage our new screen enhancements which include Member Eligibility, Coordination of Care, Diabetes SMART entry page, and our User Management, Multi-User access tools!

Provider Portal General Eligibility & User Management Webinar - Recorded Video

Training Description:  During this webinar our speaker provided you and/or your Office Staff a tutorial on how to manage our CenCal Health Member Eligibility, Batch Eligibility, and our User Management access through the new portal screen enhancements!  This training course is intended for all office staff that check CenCal Health member eligibility via our online provider portal and manage user accounts for your staff!





Physician Toolkits & CE Training Resources

These training resources are focused on supporting provider staff on a variety of subjects designed to enhance the quality of care and services our members receive.

Alcohol Misuse Resources

Asthma

Behavioral Health Resources

Cultural Competency and Patient Communication

Diabetes Resource

Fluoride Varnish

HPV Vaccination

Immunizations

LGBTQ Patient Care

Seniors and Persons with Disabilities Resources

Screening, Brief Intervention and Referral to Treatment Training

Social Determinants

Staying Healthy Assessment (SHA) Resource

Teach Back

Tobacco Cessation and Counseling




Questions or suggestions on future topics?

Please contact the Provider Services Education Specialist at providerevents@cencalhealth.org.  We always appreciate provider questions and try to deliver current information and materials.