Provider Training & Resources

provider trainingWe work together with our partners to help providers understand CenCal Health policies and procedures. These trainings are focused on supporting provider staff on a variety of subjects designed to enhance the quality of care and services our members receive.

Topics include updated guidelines, policies, new programs and instruction on using our web tools which is designed to save you time and allow you to focus on running your practice and taking care of patients.

Please email or contact the Provider Services Department at (805) 562-1676 for questions, or additional training opportunities on topics that you would like presented.

Upcoming Training Events

CenCal Health conducts a variety of educational Provider Training courses on a variety of subjects for all provider types.  In person seminars are held throughout both Santa Barbara and San Luis Obispo Counties, and webinars are available online. These educational events focus on supporting provider staff on a variety of subjects designed to enhance the quality of care and services our members receive.

DHCS ACEs Aware Training

A consensus of scientific research demonstrates that cumulative adversity, especially when experienced during childhood development, is a root cause to some of the most harmful, persistent, and expensive health challenges facing our nation. California is leading the way by training and providing payment to Medi-Cal providers for ACE screenings to significantly improve health and well-being across the state’s communities.  If you are interested in adding this service to your practice, please attend the ACEs Aware training and attest to completing the training for trauma and trauma-informed care

ACEs and Resilience Trainings 

The Pediatric Resiliency Collaborative (PeRC) provides Adverse Childhood Experiences (ACEs) and resilience trainings for pediatric providers and clinic staff. The PeRC Training Portal offers free virtual trainings for Continuing Medical Education (CME) credit. Learn more about available trainings here.

STI & HIV Prevention & Treatment Training, Tuesday, July 19th

Due to the low utilization of STI/HIV screening, prevention, and treatment services CenCal Health will be hosting a ‘STI & HIV Prevention and Treatment Webinar and our guest speaker will provide screening and prevention tips, and our Population Health Team will provide a high-level overview of the QCIP portal so you can identify members for screening.  

Mental Health Provider Clinical Symposium

This monthly refresher addressed frequently asked questions covering claims submissions, clinical standards, care coordination to County Department of Behavioral Health, forms, and billing for psychotherapy, medication management, and psychological testing. Our Provider Relations Team presented information on CenCal Health’s cultural & linguistic language assistance program through our interpreter services available to our members.  Click the webinar link above to watch our training that took place on June 21, 2022.

Behavioral Health (ABA) Treatment Authorization & Claims Trainings

CenCal Health will be hosting two (2) training events on the following dates below, please register for the best date that works best for you.  During these training events our Behavioral Health Department will touch on the benefit, referral and authorization process, approved code use (which includes indirect and direct supervision), and modifier use.  In addition, the Claims Department will address frequently asked questions covering claims submissions.  These training events are intended for all of our contracted ABA Treatment providers.

We look forward to our continued collaboration and Q&A during these events so you can continue to provide services to our members.




Questions or suggestions on future topics?

Please contact the Provider Services Education Specialist at  We always appreciate provider questions and try to deliver current information and materials.