Provider Training & Resources

provider trainingWe work together with our partners to help providers understand CenCal Health policies and procedures. These trainings are focused on supporting provider staff on a variety of subjects designed to enhance the quality of care and services our members receive.

Topics include updated guidelines, policies, new programs and instruction on using our web tools which is designed to save you time and allow you to focus on running your practice and taking care of patients.

Please email providerevents@cencalhealth.org or contact the Provider Services Department at (805) 562-1676 for questions, or additional training opportunities on topics that you would like presented.

Webinars & Seminars

CenCal Health conducts a variety of educational Provider Training courses on a variety of subjects for all provider types.  In person seminars are held throughout both Santa Barbara and San Luis Obispo Counties, and webinars are available online. These educational events focus on supporting provider staff on a variety of subjects designed to enhance the quality of care and services our members receive.

Upcoming Training Sessions:

CenCal Health recognized a need to accommodate growth and adapt to business changes. In September/October the Provider Portal on www.cencalhealth.org will feature a new and improved Coordination of Care, Member & Batch Eligibility, Diabetes SMART site, Share of Cost, and a security uplift.  We hope that these new features simplify your day-to-day processes when seeing a CenCal Health member.  RSVP for the training events that work best for your provider type and office staff! 

New! CenCal Health Primary Care Physician (PCP) Member Coordination Portal Demo - RSVP Here

Training Description: During this webinar our speakers will provide our contracted Primary Care Physicians (PCP) and PCP Office Staff a tutorial on how to manage our new screen enhancements which include Member Eligibility, Coordination of Care, and Diabetes SMART.

New! CenCal Health Portal Eligibility Screen Enhancement Demo - RSVP Here

Training Description: During this webinar our speaker will provide you and/or your Office Staff a tutorial on how to manage our CenCal Health member eligibility through the new portal screen enhancements!  This training course is intended for all office staff that check CenCal Health member eligibility via our online provider portal.


Can't attend a training?  Don't worry, we will have all of our training courses recorded and posted on the 'Training Video Library' tab for future reference.  You can also contact one of our Provider Services Representatives and schedule in In-Service training for your office.


Training Video Library

Our online content library includes a variety of microlearning videos on a wide variety of business topics and materials.  Our goal is to keep your staff knowledgeable and up-to-date to increase their learning goals. Please locate your topic of interest below, and click on the video of your preference. 

Asthma

These training videos cover asthma lung function changes, factors impacting asthma control, medications to prevent & treat asthma attacks, and ways to monitor lung function. CenCal Health also provides tips on how to improve your clinic/providers performance in the Breathe SMART Program, and MUCH MORE!

Claims & Billing

Claims & Billing Overview (Video)

Claims Portal Tutorial (Video)

This webinar we will show you how to submit timely and accurate claims.  It also provides additional information on ways to avoid common claim denials, and learn the best way to bill CenCal Health.  Billing staff that bill on a CMS-1500 claim form will benefit from these training videos.  Please reference additional claims training tools and videos here.

Provider Basic Training Webinar - Recorded Video

This webinar is designed to enhance your staffs knowledge of processes when seeing our CenCal Health members!  The information provided, is perfect for all new providers and/or new office staff that would benefit from an overview of CenCal Health’s history, learning more about eligibility, who manages authorizations, and much more!


Physician Toolkits & CE Training Resources

These training resources are focused on supporting provider staff on a variety of subjects designed to enhance the quality of care and services our members receive.

Alcohol Misuse Resources

Asthma

Behavioral Health Resources

Cultural Competency and Patient Communication

Diabetes Resource

Fluoride Varnish

HPV Vaccination

Immunizations

LGBTQ Patient Care

Seniors and Persons with Disabilities Resources

Screening, Brief Intervention and Referral to Treatment Training

Social Determinants

Staying Healthy Assessment (SHA) Resource

Teach Back

Tobacco Cessation and Counseling




Questions or suggestions on future topics?

Please contact the Provider Services Education Specialist at providerevents@cencalhealth.org.  We always appreciate provider questions and try to deliver current information and materials.