CenCal Health conducts a variety of educational Provider Training courses on a variety of subjects for all provider types. In person seminars are held throughout both Santa Barbara and San Luis Obispo Counties, and webinars are available online. These educational events focus on supporting provider staff on a variety of subjects designed to enhance the quality of care and services our members receive.
Upcoming Training Sessions:
Portal Enhancement Training Events
CenCal Health recognized a need to accommodate growth and adapt to business changes. On Monday, October 14th the Provider Portal will feature a new and improved Coordination of Care, Member & Batch Eligibility, Diabetes SMART site, Share of Cost, and a security uplift for our Administrative Users. We hope that these new features simplify your day-to-day processes when seeing a CenCal Health member.
Primary Care Physician (PCP) Member Coordination Portal Webinar - Recorded Video
Training Description: During this webinar our speaker provided our contracted Primary Care Physicians (PCP) and PCP Office Staff a tutorial on how to manage our new screen enhancements which include Member Eligibility, Coordination of Care, Diabetes SMART entry page, and our User Management, Multi-User access tools!
Provider Portal General Eligibility & User Management Webinar - Recorded Video
Training Description: During this webinar our speaker provided you and/or your Office Staff a tutorial on how to manage our CenCal Health Member Eligibility, Batch Eligibility, and our User Management tools available through the new portal screen enhancements! This training course is intended for all office staff that check CenCal Health member eligibility via our online provider portal and manage user accounts for your staff!
For additional resources, please view our micro training videos on all of these enhanced screens, located on the restricted section of the portal, and on the general Provider Portal section of the website!
Can't attend a training? Don't worry, we will have all of our training courses recorded and posted on the 'Training Video Library' tab for future reference. You can also contact one of our Provider Services Representatives and schedule in In-Service training for your office.
Our online content library includes a variety of microlearning videos on a wide variety of business topics and materials. Our goal is to keep your staff knowledgeable and up-to-date to increase their learning goals. Please locate your topic of interest below, and click on the video of your preference.
Asthma
These training videos cover asthma lung function changes, factors impacting asthma control, medications to prevent & treat asthma attacks, and ways to monitor lung function. CenCal Health also provides tips on how to improve your clinic/providers performance in the Breathe SMART Program, and MUCH MORE!
How to fill out an Asthma Action Plan
Causes & Treatment of Asthma - Training Video Coming Soon!
Claims & Billing
This webinar we will show you how to submit timely and accurate claims. It also provides additional information on ways to avoid common claim denials, and learn the best way to bill CenCal Health. Billing staff that bill on a CMS-1500 claim form will benefit from these training videos. Please reference additional claims training tools and videos here.
Provider Basic Training
This webinar is designed to enhance your staffs knowledge of processes when seeing our CenCal Health members! The information provided, is perfect for all new providers and/or new office staff that would benefit from an overview of CenCal Health’s history, learning more about eligibility, who manages authorizations, and much more!
CenCal Health Provider Basic Training Overview (Video)
CenCal Health Authorization Overview (Video)
CenCal Health Member Eligibility Overview (Video)
Provider Portal New Screen Enhancements – Live October 14, 2019
Primary Care Provider Physician (PCP) Member Coordination Portal Webinar – Recorded Video
Training Description: During this webinar our speaker provided our contracted Primary Care Physicians (PCP) and PCP Office Staff a tutorial on how to manage our new screen enhancements which include Member Eligibility, Coordination of Care, Diabetes SMART entry page, and our User Management, Multi-User access tools!
Provider Portal General Eligibility & User Management Webinar - Recorded Video
Training Description: During this webinar our speaker provided you and/or your Office Staff a tutorial on how to manage our CenCal Health Member Eligibility, Batch Eligibility, and our User Management access through the new portal screen enhancements! This training course is intended for all office staff that check CenCal Health member eligibility via our online provider portal and manage user accounts for your staff!