Provider Training & Resources

provider trainingWe work together with our partners to help providers understand CenCal Health policies and procedures. These trainings are focused on supporting provider staff on a variety of subjects designed to enhance the quality of care and services our members receive.

Topics include updated guidelines, policies, new programs and instruction on using our web tools which is designed to save you time and allow you to focus on running your practice and taking care of patients.

Please email or contact the Provider Services Department at (805) 562-1676 for questions, or additional training opportunities on topics that you would like presented.

Upcoming Training Events

CenCal Health conducts a variety of educational Provider Training courses on a variety of subjects for all provider types.  In person seminars are held throughout both Santa Barbara and San Luis Obispo Counties, and webinars are available online. These educational events focus on supporting provider staff on a variety of subjects designed to enhance the quality of care and services our members receive.

Upcoming Learning & Development Events:


ACEs Aware Training

A consensus of scientific research demonstrates that cumulative adversity, especially when experienced during childhood development, is a root cause to some of the most harmful, persistent, and expensive health challenges facing our nation. California is leading the way by training and providing payment to Medi-Cal providers for ACE screenings to significantly improve health and well-being across the state’s communities.  If you are interested in adding this service to your practice, please attend the ACEs Aware training and attest to completing the training for trauma and trauma-informed care


Cultural Competency and Health Literacy Webinar

Enhanced communication between providers, staff, and patients is essential to effectively provide quality care in a culturally sensitive manner. CenCal Health promotes appropriate care for all members, regardless of how they may identify, and therefore provides Cultural Competency and Health Literacy tools to improve provider-patient communication.  Join us on November 11th from 11a.m. - 12p.m. to learn more.

CalAIM Initiation Orientation

CalAIM is a multi-year initiative by the Department of Health Care Services (DHCS) to improve the quality of life and health outcomes of our population by implementing broad delivery system, program and payment reform across the Medi-Cal program. Some key CalAIM Initiatives include: Enhanced Care Management (ECM); Community Supports (CS) formally known as In Lieu of Services (ILOS); Full Integration of Physical, Behavioral and Dental Health; and NCQA Accreditation for health plans.

Implementation of the Enhanced Care Management (ECM) initiative is first on the timeline.  This initiative establishes a new statewide benefit to provide a whole-person approach to care, addressing both clinical and non-clinical conditions that impact the overall health of at-risk Medi-Cal members.  Learn more from Michael Harris, CenCal Health Director of Government & Administrative Service on October 21st from 2p.m. - 3p.m.

Member Eligibility Webinar

CenCal Health will be hosting quarterly member eligibility webinars throughout the year.  During this webinar you will learn how to manage a CenCal Health Member’s monthly eligibility and learn the many different resources you can utilize when checking eligibility though our CenCal Health Provider Portal.  This training is great for new staff joining your practice and front office receptionists that need to learn about our many different eligibility types.  Join us on November 16th from 11a.m. - 12p.m.

Medi-Cal Rx & Magellan Health Transition Prescriber Training 

Effective January 1, 2022, Medi-Cal pharmacy benefits will transition from plans like CenCal Health back to the State. As a result, the State has contracted with Magellan Medicaid Administration, Inc. (MMA) to administer the pharmacy benefit, referred to as “Medi-Cal Rx.”  The transition will include all pharmacy services billed as a pharmacy claim, including but not limited to, outpatient drugs (prescription and over the counter), Physician Administered Drugs (PADs), enteral nutrition products, and medical supplies.  Please join your CenCal Health Team for a training with Magellan Medicaid Administrator (MMA) on October 19th from 10a.m. - 11a.m. to discuss these changes and next steps.

New Behavioral Health Provider Orientation - Welcome to the Network!

Welcome to CenCal Health! You are joining a large network of providers and hospitals and we are excited to have you on board. Our goal is to help you give our members the highest quality, safest and most cost-efficient care. CenCal Health has the experience to understand your needs and offer resources to reduce administrative burden for you and your staff. This training will provide information on our benefits and services, as well as important processes and procedures necessary to conduct business with CenCal Health. You will learn how to check a member’s monthly eligibility, verify details on authorizations, in addition to training on Cultural Competency, Health Literacy & Communicating with Seniors or Persons with Disabilities (SPD).  This training is intended for all newly contracted Behavioral Health Providers on the following dates.

Questions or suggestions on future topics?

Please contact the Provider Services Education Specialist at  We always appreciate provider questions and try to deliver current information and materials.