Provider Training & Resources

provider trainingWe work together with our partners to help providers understand CenCal Health policies and procedures. These trainings are focused on supporting provider staff on a variety of subjects designed to enhance the quality of care and services our members receive.

Topics include updated guidelines, policies, new programs and instruction on using our web tools which is designed to save you time and allow you to focus on running your practice and taking care of patients.

Please email providerevents@cencalhealth.org or contact the Provider Services Department at (805) 562-1676 for questions, or additional training opportunities on topics that you would like presented.

Upcoming Training Events

CenCal Health conducts a variety of educational Provider Training courses on a variety of subjects for all provider types.  In person seminars are held throughout both Santa Barbara and San Luis Obispo Counties, and webinars are available online. These educational events focus on supporting provider staff on a variety of subjects designed to enhance the quality of care and services our members receive.

Upcoming Learning & Development Events:

ACEs Aware Training

A consensus of scientific research demonstrates that cumulative adversity, especially when experienced during childhood development, is a root cause to some of the most harmful, persistent, and expensive health challenges facing our nation. California is leading the way by training and providing payment to Medi-Cal providers for ACE screenings to significantly improve health and well-being across the state’s communities.
If you are interested in adding this service to your practice, please attend the ACEs Aware training and attest to completing the training for trauma and trauma-informed care


Member Eligibility Overview Training

CenCal Health will be hosting quarterly member eligibility webinars throughout the year.  During this webinar you will learn how to manage a CenCal Health Member’s monthly eligibility and learn the many different resources you can utilize when checking eligibility though our CenCal Health Provider Portal.  This training is great for new staff joining your practice and front office receptionists that need to learn about our many different eligibility types.  Join us on May 18th, August 17th, and November 16th from 11a.m. - 12p.m.


Authorization Overview Training

CenCal Health will be hosting quarterly Authorization Training webinars throughout the year.  It is important for providers to understand the difference between Referral Authorization Forms (RAF), Treatment Authorization Requests (TAR) and other types of authorizations that may be required.  During this webinar, we will provide you with information on how to manage these authorizations for all of our many provider specialty types.  Join us on June 22nd, September 21st, and December 14th from 10:30a.m. – 12:00p.m. webinar.


Women’s Health Breast & Cervical Cancer Screening Training

Women’s cancer screenings are an important part of the fight against cancer and cancer-related deaths. The 2020 DHCS Population Needs Assessment (PNA) identified a need to improve both breast cancer and cervical cancer screening rates in Santa Barbara and San Luis Obispo counties, as only about 65% of women received recommended screening.  Early detection saves lives! 

Join CenCal Health and our guest speaker on April 9th from 12p.m. - 1p.m. as we discuss clinical guidelines, best practices, and ways to overcome common barriers, particularly during COVID-19.  We will also discuss local cancer rates and resources available for your practice. 

This webinar is intended for MDs, NPs, PAs, and MAs, in both primary care and in OB/GYN.  One (1) CME Credit will be offered after attending this training.

 

CenCal Health Provider Orientation

Does your staff need to learn more about CenCal Health and our member benefits?  This training is a refresher course for provider offices as well as new office staff.  We will cover a multitude of topics including provider/member grievance policy, member enrollment into a Medi-Cal plan, Interpreter Services, Behavioral Health Services, Transportation Benefit, Health Education resources, and provider resources.  Join us on April 15th from 11 a.m. – 12 p.m.  


Asthma Management Lunch & Learn

People with asthma are at a higher risk of complications from COVID-19 such as pneumonia and Acute Respiratory Disease Syndrome.  Well-known allergy and immunology specialist, Myron Liebhaber, M.D., will be speaking on the newly released clinical guidelines, best practices, and the importance of health education resources for your patients with asthma. In addition, our Clinical Pharmacist, Dr. Adam Horn will show you how to use the many different inhaler applications on the market. Join us to learn more on April 21st from 12 p.m. – 1 p.m.  One (1) CME credit will be offered after attending this training.

Meet your Provider Relations Team

Join our team during these LIVE webinars and learn more about who we are, how we can support you, and our commitment to meeting  the needs of our Provider Network.  We are dedicated to building and retaining strong relationships with our provider partners by offering support when needed.  Take a moment to meet your Representative, and the rest of our team on Tuesday, April 20th at 11a.m. and on Thursday, April 22nd at 2p.m. for a 30minute virtual Meet & Greet!




Training Library

Our online content library includes a variety of microlearning videos on a wide variety of business topics and materials.  These training resources are focused on supporting provider staff on a variety of subjects designed to enhance the quality of care and services our members receive.   

ACEs Aware Training & Resources

If you are interested in adding this service to your practice, please attend the ACEs Aware training
 
CenCal Health will also need providers to attest to completing the training for trauma and trauma-informed care 

 

Alcohol Misuse Resources

Asthma Management

Reference our Health and Wellness section of the website and learn more about asthma lung function changes, factors impacting asthma control, medications to prevent & treat asthma attacks, and ways to monitor lung function. CenCal Health also provides tips on how to improve your clinic/providers performance in the Breathe SMART Program.

Authorization Training

It is important for providers to understand the difference between Referral Authorization Forms (RAF), Treatment Authorization Requests (TAR) and other types of authorizations that may be required.  During this webinar, we will provide you with information on how to manage these authorizations and how to obtain each one so your claims are paid.

Behavioral Health Resources

Claims & Billing

This webinar we will show you how to submit timely and accurate claims.  It also provides additional information on ways to avoid common claim denials, and learn the best way to bill CenCal Health.  Billing staff that bill on a CMS-1500 claim form will benefit from these training videos.  Please reference additional claims training tools and videos here.

California Children's Services (CCS)

CenCal Health hosted a refresher course on the California Children’s Services (CCS) program which focuses on the Whole Child Model (WCM) of care for our eligible children and youth.  Our mission is to decrease fragmentation of care, provide health risk assessments, and promote better care coordination.  Topics covered in this training includes how a provider can refer a member to the Santa Barbara & San Luis Obipso County CCS Department, Authorizations to CenCal Health, Case Management, Pharmacy Services, and submitting claims.  

Cultural Competency & Seniors and Persons with Disabilities (SPD)

SPD Training Resources & Material

Diabetes Resource

Fluoride Varnish

HPV Vaccination

Immunizations

Improving Blood Pressure Screening & Treatment Training Videos

Lead Screening (Pediatric Training) 

LGBTQ Patient Care

PCP Incentive Training

Provider Basic Training & Member Eligibility

This webinar is designed to enhance your staffs knowledge of processes when seeing our CenCal Health members!  The information provided, is perfect for all new providers and/or new office staff that would benefit from an overview of CenCal Health’s history, learning more about eligibility, who manages authorizations, and much more!

Primary Care Provider Physician (PCP) Member Coordination Portal Webinar

Training Description: During this webinar our speaker provided our contracted Primary Care Physicians (PCP) and PCP Office Staff a tutorial on how to manage our new screen enhancements which include Member Eligibility, Coordination of Care, Diabetes SMART entry page, and our User Management, Multi-User access tools!

Provider Portal Training Videos

Prop 56: Behavioral Health Integration & Adverse Childhood Experiences (ACEs) Services Webinar 

Training Description: CenCal Health provided an overview of the Behavioral Health Integration (BHI) program, and how CenCal Health can partner with you & Adverse Childhood Experiences (ACEs). We presented details on the application requirements for the BHI incentive, application review timeline & scoring tools, next steps for those elected to receive Prop 56 funds under the BHI program and reviewed the available ACEs training requirements & Depression Screening reimbursements.

Sexually Transmitted Infection (STI) & Human Immunodeficiency Virus (HIV) Webinar

CenCal Health will be hosted a training on the prevalence of STIs and HIV on the Central Coast and provide education on improving screenings.  Our guest speakers from Planned Parenthood California Central Coast spoke on STI & HIV screening guidelines, provided best practices for taking a sexual history, and included motivational interviewing skills.

 

Screening, Brief Intervention and Referral to Treatment Training

Social Determinants

Staying Healthy Assessment (SHA) Resource

Teach Back

Tobacco Cessation and Counseling

The Holman Group User Management Portal & CenCal Health Member Eligibility Training

Questions or suggestions on future topics?

Please contact the Provider Services Education Specialist at providerevents@cencalhealth.org.  We always appreciate provider questions and try to deliver current information and materials.