Provider Training & Resources

provider trainingWe work together with our partners to help providers understand CenCal Health policies and procedures. These trainings are focused on supporting provider staff on a variety of subjects designed to enhance the quality of care and services our members receive.

Topics include updated guidelines, policies, new programs and instruction on using our web tools which is designed to save you time and allow you to focus on running your practice and taking care of patients.

Please email or contact the Provider Services Department at (805) 562-1676 for questions, or additional training opportunities on topics that you would like presented.

Upcoming Training Events

CenCal Health conducts a variety of educational Provider Training courses on a variety of subjects for all provider types.  In person seminars are held throughout both Santa Barbara and San Luis Obispo Counties, and webinars are available online. These educational events focus on supporting provider staff on a variety of subjects designed to enhance the quality of care and services our members receive.

ACEs Aware Training

A consensus of scientific research demonstrates that cumulative adversity, especially when experienced during childhood development, is a root cause to some of the most harmful, persistent, and expensive health challenges facing our nation. California is leading the way by training and providing payment to Medi-Cal providers for ACE screenings to significantly improve health and well-being across the state’s communities.  If you are interested in adding this service to your practice, please attend the ACEs Aware training and attest to completing the training for trauma and trauma-informed care

New Behavioral Health Provider Orientation - Welcome to the Network!

Welcome to CenCal Health! You are joining a large network of providers and hospitals and we are excited to have you on board. Our goal is to help you give our members the highest quality, safest and most cost-efficient care. CenCal Health has the experience to understand your needs and offer resources to reduce administrative burden for you and your staff. This training will provide information on our benefits and services, as well as important processes and procedures necessary to conduct business with CenCal Health. You will learn how to check a member’s monthly eligibility, verify details on authorizations, in addition to training on Cultural Competency, Health Literacy & Communicating with Seniors or Persons with Disabilities (SPD).  This training is intended for all newly contracted Behavioral Health Providers on the following dates.

PCP Behavioral Health Carve-In Transition Webinar

Effective 1/1/2021 Members can schedule directly with a Mental Health providers for psychotherapy or medication management. Referrals and Authorizations are no longer required through The Holman Group and with CenCal Health! 

During this webinar will review how PCPs can refer Members for mental health services, how members may access services, the referral process and forms for Behavioral Health Treatment (ABA) services, referrals for care coordination and PCP responsibilities in care coordination for members who are receiving or eligible to receive ABA services. Join us to learn more on January 20th from 2p.m. - 3p.m.

Quality Care Incentive Program Redesign Training

CenCal Health is currently developing a new pay for performance program which will now be called the 'Quality Care Incentive Program.'  This will allow our Primary Care Providers to focus their attention on one quality improvement incentive program instead of the many programs CenCal Health currently has in place. The new program will launch in March 2022.

We invite you to join us on February 17th from 12p.m. - 1:30p.m. for a free virtual training to learn about basic program components, measures included in the program, and financial incentive details.  All capitated PCPs and their quality improvement staff including but not limited to PCP billing/finance staff should attend.


Questions or suggestions on future topics?

Please contact the Provider Services Education Specialist at  We always appreciate provider questions and try to deliver current information and materials.