- When RAFs are not required
- Self-Referral Services
- Family planning, sexually transmitted diseases, abortion and HIV testing
- Acupuncture, chiropractic, audiology, physical
- Therapy (Rx may be required)
- Emergency services
- Member is eligible with California Children’s Services (CCS)
- RAFs are not required for CCS eligible members. Contact the local CCS office to find out if a Service Authorization Request (SAR) is required by CCS
- SB County CCS (805) 681-5360 for more information click here
- SLO County CCS (805) 781-5527 for more information click here
Out of area, non-contracted providers require an approved Paper RAF for referral.
Follow the guidelines below:
- Sample paper RAF
- To order paper RAFs contact Provider Services at (805) 562-1676
CenCal has the responsibility to review authorizations in a timely manner. The timeframes indicated below allow for the utilization management team to properly evaluate and determine for appropriateness of medical care services.
- Emergency Care: No prior authorization required.
- Routine authorizations: 5 working days with appropriate documentation. If further documentation is required allow up to 14 days.
- Expedited authorizations: 3 working days. CenCal Health may extend the 3 working days’ time period by up to 14 calendar days if there is a need for additional information.
- Retroactive authorizations: 5 working days with appropriate documentation. If further documentation is required allow up to 14 days Review determinations must occur within 30 calendar days of receipt of the request for coverage.
Fax all supporting documentation to (805) 681-3071.
Ordering paper RAFs: Contact Provider Service: (805) 562-1676. Please provide NPI and Address.
- The RAF has been approved for the specified date span.
- The majority of RAFs will be processed and approved within 24 hours of receipt.
- Pending/Sent for Review
- The RAF requires manual review.
- The returned RAF states specifically why the decision was made and a description of the appeal process will be attached.
The majority of RAFs will be processed and approved within 24 hours of receipt.
Below are examples of why a RAF may Pend for Review.
- Referral to provider outside of Santa Barbara or San Luis Obispo County, see Referrals to Out of Area Providers section
- Member is under the age of 21 with a diagnosis code indicating a possible CCS condition
- Member is under the age of 21 is referred to one of the following providers:
- General Surgery
- Neurological Surgery
- Ophthalmic Plastic Surgery
- Orthopedic Surgery
- Pediatric Cardiology
- Pediatric Neurology
- Pediatric Nephrology
- Pediatric Surgery
- Pediatric Urology
- Pediatric Gastroenterology
If a provider receives a denial, deferral or modification of RAF , the provider may contact the physician reviewer or file an appeal by calling or writing to the address and/or phone number below.
Health Services Department
4050 Calle Real
Santa Barbara, CA 93110
Providers may appeal a denied or modified TAR by submitting the following documentation within 90 calendar days from the date of the original decision.
Be sure to include these items in your documentation:
- A copy of the original TAR and denial notification
- A letter stating why denial or modification should be overturned
- Documentation to support overturning the original denial or modification
Below are examples of situations you may encounter when managing your RAFs.
CenCal Health can assist in the following areas when needed:
- Retrospective RAF Request- a RAF can be obtained by contacting the member’s assigned PCP
- ER or Hospital Follow up Visits- Issue a one-time consult
- Member not established- Issue a one-time consult
- Contact Provider Services if you are unable to obtain a RAF from the PCP at (805) 562-1676