How to Access Telephonic Interpreter Services
Interpreter Services are just a phone call away
From the moment you place a request with a Certified language Interpreter (CLI) operator, you are immediately connected to a professional interpreter.
Interpreters handle calls 24 hours a day, 7 days a week, to eligible members free of charge.
Follow these easy steps to connect to a telephonic interpreter in more than 200 languages.
Multiple Party Calls
If you need to contact a client, customer, or patient at home, we can connect you to an interpreter and then dial the number, or even multiple numbers for you.
How to Access Face-to-Face Interpreter Services
Face-to-Face interpreter services are available for pre-scheduled medical appointments for American Sign Language (ASL). Face-to-Face Interpreter services are recommended when complication of extensive explanation of treatment or symptoms is required. This service is available 8am-5pm Monday thru Friday for eligible members free of charge.
Want to learn more about when these services are available to you? Download the following for instructions:
- Access a Step-by-Step Guide to Face-to-Face interpreter services
- 12 Tips when working with an Interpreter
The diagram below shows the easy step-by-step way to access a Face-to-Face interpreter