Telephonic Interpreter Services
Interpreter Services are just a phone call away. Click here to view a training video on how to utilize this service.
From the moment you place a request with a Certified language Interpreter (CLI) operator, you are immediately connected to a professional interpreter.
Interpreters handle calls 24 hours a day, 7 days a week, to eligible members free of charge.
Follow these easy steps to connect to a telephonic interpreter in more than 200 languages.
Multiple Party Calls
If you need to contact a client, customer, or patient at home, we can connect you to an interpreter and then dial the number, or even multiple numbers for you.
Face-to-Face & Video Remote Interpreter Services
Face-to-Face Interpreter Services
Pre-scheduled medical appointments for American Sign Language (ASL) are available. Face-to-Face Interpreter services are recommended when complication of extensive explanation of treatment or symptoms is required. This service is available 8am-5pm Monday thru Friday for eligible CenCal Health members free of charge.
Contact Member Services at 1 (800) 814-1861 for an ASL face to face appointment. Please allow for 3-5 business days for advance notice, and scheduling for this service.
Video Remote Interpreting (VRI) Services
Video interpreting is available in all languages free of charge to our eligible CenCal Health members. Providers should continue to use the telephonic interpreting whenever possible, and Primary Care Providers should continue to supply their own spanish interpreter, except if they do not offer it for urgent needs. Providers will need to supply their own device (laptop, tablet, phone, etc.) for this service and not utilize a members phone.
Online Access Link: cencalhp.cli-video.com
Provider Access Code: 48cencalhp
Click here to view the training video on how to utilize this service.
Step-by-step access details and additional resources:
Important Steps: Please test the bandwidth of your device prior to your appointment at http://speedtest.att.com/speedtest/
. This is a simple online test that will ensure that your internet access is fully available when utilizing the video service.
If you are having difficulty accessing this online service (after the speed test), please contact Certified Languages International Bluestream Tech Support at (929) 373-7005.