Frequently Asked Questions
Q: Do I need to fax the above Level of Care screening Tool to CenCal Health?
A: No, please ensure that all members have the screening in their medical records.
Q: Are there limitations to how often I can see a member?
A: CenCal Health provides Mental Health Benefits to members with mild to moderate impairment of functioning. The frequency of services are required to be consistent with the treatment of a mild to moderate impairment
Q: My Patient needs a higher level of care, what do I do?
A: Mental Health providers recommending members for a higher level of care should discuss these recommendations with the member and fax the Level of Care Form showing member is "severe" with a Transition of Care Form to the Behavioral Health Department. You should continue to provide services to the member until they are engaged with a County level provider.